Also include pictures of the product that was delivered to email@example.com as a means of evidence.
Once your claim is validated, we will provide information on the most suitable means of getting the item from you.
We will send you a return waybill number, this will enable you to track the status of your return.
Upon our confirmation of the receipt of the item by the Seller, intokart will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on inTokart.com.
Please call us on 675 080 890 / or send an email to firstname.lastname@example.org. You can also chat with us on Whatsapp ( 675 080 890 ) or Livechat on the webpage.
No, you will be required to refer the item to the service center. Kindly contact us
After your claim has been validated (after sending a video clip or picture of the item delivered), a return would be authorized for the item to be returned at the closest Konga store or Express center to you.
Our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item. If unsuccessful, you will be required to return to any of our stores closest to you.
Yes. Retrieval can be approved only for validated complaints of wrong, damaged, product standard, and incomplete items.
Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.
Please contact us
Yes, any free gift must also be returned.
We will keep you updated by email and SMS about the status of your return. You may also track your return using the return tracking number you received when the item was dropped off.
Depending on the complaint, a refund would be made to your Konga wallet immediately return is confirmed or a refund will be made after the claim on the defect is validated
You will not be able to return after 7 days but if it is faulty, it may be covered under warranty and a return can be authorized for the item to be referred to the service center by an after-sales support team.
Returned items will be redelivered to you if we cannot validate your reason for returning them. For example, a phone returned for not charging will be tested extensively and if the claim is not validated, (phone charges properly) the item will be taken to our closest store for you to pick up
You can request a return within 7 days for all eligible items if:
Note that for the changed mind, the return has to be authorized by the seller
When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
|REASONS FOR RETURN||DESCRIPTION||TAGS/LABELS ATTACHED||ORIGINAL PACKAGING||COMPLETE ACCESSORIES & FREE GIFTS||NEW CONDITION||NOT DAMAGED|
|Changed mind request||Product unused, (this applies to products in the fashion category only).|
|Wrong Items||Products delivered differently from what was displayed on the website, the return will be authorized after validation and once the item is returned, item cost and shipping fee will be refunded.|
|Incomplete Item||The product delivered is partial from what was displayed on the website. A return will be authorized after validation if the item cannot be completed. Once the item is returned, the item cost and shipping fee will be refunded.|
|Defective Items||Product delivered has manufacturers defects were delivered dead on arrival, the return will be authorized after validation.|
|Damaged (in transit)||Product has visible damage, return will be authorized after validation. The complaint must be paid within 24 hours.|
|Product Standard||Product delivered not working up to specification, cannot perform specified functions, the return will be authorized after validation.|